This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services: Applying Service…

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Description

How are you able to establish a customer-centric culture in an organization? This is the first comprehensive book on easy methods to if truth be told do service design to beef up the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on easy methods to run workshops, perform all the main service design methods, put in force concepts if truth be told, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of each single step, tool, and method used. You’ll be capable to center of attention on your customers and iteratively beef up their experience. Move from theory to practice and build sustainable business success.

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